FAQs

GIFT CARDS

May I purchase an Equinox Gift Card online?
No, unfortunately, gift cards are not currently available for purchase or use.  We apologize for any inconvenience

I have an Equinox Gift Card can I redeem it online?
No, unfortunately, gift cards cannot be redeemed online at this time.  Should you like to use your gift card, please visit your local Equinox Shop

ONLINE ORDERS

May I cancel or modify my order after it has been placed?
Once an order is placed, it cannot be canceled or modified. This includes adjustments to size, color, or any other changes to the item that was ordered

May I get a refund for merchandise purchased during sales events?
There are no refunds or exchanges for sale merchandise. All sales are final for merchandise purchased during any sales events

May I get a refund for merchandise purchased at full price?
Full refunds are available for full price merchandise returned within 30 days of purchase, unopened, unwashed, with tags attached

May I exchange an item I bought on Equinox's website?
We are unable to do exchanges at this time.  In lieu of an exchange, please return the item and place a new order

Do you ship internationally?
Currently, we are only able to accept and fulfill orders in the United States

When will my order ship?
Once orders have been placed, they typically will be fulfilled and ready to ship within 2-3 business days.

Do you offer different levels of shipping services?
Yes!  Orders over $150 receive complimentary shipping.  For orders under $150, there is an $8 shipping cost.  Expedited shipping is available for an additional fee.  2nd Day shipping is offered for $15 and Next Day is offered at $25.  Please note all shipping services occur once your order is shipped from our warehouse.

When will my card be charged?
Full payment for your order will be charged to your debit/credit card once your order is ready to ship, though your banking institution may reserve the order amount in your account upon submitting your order.

DISCOUNTS

I just became an Equinox member, can I use my New Member Discount?
No, unfortunately, new member discounts cannot be used online at this time.  Should you like to use utilize this discount, please visit your local Equinox Shop

It’s my birthday month, can I use my Birthday Discount?
No, unfortunately, birthday discounts cannot be used online at this time.  Should you like to use utilize this discount, please visit your local Equinox Shop

Are there any exclusions when redeeming my 15% off discount for signing up for The Shop at Equinox's email alerts?
Yes, there are a few exclusions: Stroops, Crossrope, Normatec, and select Hyperice products (Hypervolt, Hypervolt+, Hypervolt (with Bluetooth®), Hypervolt+ (with Bluetooth®)

RETURNS

Please see our Returns Policy for details